Capacity Planning And Workforce Scheduling In The Housekeeping Department
DOI:
https://doi.org/10.30872/miceb.v7i1.15567Keywords:
Capacity Planning, Workforce SchedulingAbstract
This study aims to analyze labor capacity planning in the Housekeeping Department of Hotel Bumi Senyiur Samarinda, examine the workforce scheduling process within the same department, and evaluate the effectiveness of both practices in enhancing operational efficiency and room readiness. The research employs a quantitative descriptive method, which seeks to systematically describe the actual conditions of labor capacity planning and workforce scheduling using numerical data. The study focuses on Room Attendant (RA) staff within the Housekeeping Department. The results indicate that labor capacity planning is highly influenced by room occupancy rates, standard working time, and effective working hours. The average occupancy rate of 66.68% in 2024 reflects fluctuations in workload throughout the year. Based on the standard time calculations, the existing workforce capacity remains sufficient under normal occupancy conditions but experiences a labor shortage during peak occupancy periods (≥80%). Workforce scheduling using the Integer Linear Programming (ILP) method produces a more optimal schedule compared to the existing one. The ILP model successfully eliminates all understaffed days (achieving 100% fulfillment of workforce requirements) and ensures a balanced distribution of workload and working days among Room Attendant staff
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