Job Flexibility, Job Security, and Job Satisfaction: The Role of Role Conflict among Online Transportation Drivers
DOI:
https://doi.org/10.30872/miceb.v7i1.15545Keywords:
Job Flexibility, Job Security, Job Satisfaction, Role ConflictAbstract
This study aims to examine the relationships between job flexibility, job security, and job satisfaction, as well as the role of role conflict among online transportation drivers in Semarang City, Indonesia. The background of this research stems from large-scale demonstrations involving thousands of online transportation drivers in Central Java, reflecting demands on platform companies for fare regulation, application rental deductions, and legal protection for online transportation drivers as informal workers. This study employed a quantitative method using questionnaire data from 136 respondents. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that job flexibility (β = 0.499, p < 0.001) and job security (β = 0.351, p = 0.001) have significant positive effects on job satisfaction. However, role conflict does not moderate the relationships between job flexibility and job satisfaction (p = 0.302) and between job security and job satisfaction (p = 0.356). These findings indicate that job flexibility and job security are the main determinants of job satisfaction among online transportation drivers, while role conflict neither strengthens nor weakens these relationships. Practically, this study provides implications for online transportation companies to strengthen policies that enhance job flexibility and job security to improve online transportation driver job satisfaction. Theoretically, this research contributes to the literature by enriching the understanding of the relationships among job flexibility, job security, job satisfaction, and role conflict within the context of informal employment in the digital economy era
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