Kinerja tugas pada rumah sakit
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Abdillah, W., & Jogiyanto, H. (2015). Partial Least Square (PLS) Alternatif Structural Equation Modeling (SEM) dalam Penelitian Bisnis. In book.
Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070399272005
Hogan, J., Hogan, R., & Busch, C. M. (1984). How to measure service orientation. Journal of Applied Psychology. https://doi.org/10.1037/0021-9010.69.1.167
Holbrook, M. B., & Gardner, M. P. (2000). Illustrating a dynamic model of the mood-updating process in consumer behavior. Psychology and Marketing. https://doi.org/10.1002/(SICI)1520-6793(200003)17:3<165::AID-MAR1>3.0.CO;2-5
Johnson, S. K. (2009). Do you feel what I feel? Mood contagion and leadership outcomes. Leadership Quarterly. https://doi.org/10.1016/j.leaqua.2009.06.012
Kelley, S. W., & Hoffman, K. D. (1997). An investigation of positive affect, prosocial behaviors and service quality. Journal of Retailing. https://doi.org/10.1016/S0022-4359(97)90025-7
Kim, E., & Yoon, D. J. (2012). Why does service with a smile make employees happy? A social interaction model. Journal of Applied Psychology. https://doi.org/10.1037/a0029327
Lee, H., Lee, Y., & Yoo, D. (2000). The determinants of perceived service quality and its relationship with satisfaction. In Journal of Services Marketing. https://doi.org/10.1108/08876040010327220
Mattila, A. S. (1999). The role of culture and purchase motivation in service encounter evaluations. Journal of Services Marketing. https://doi.org/10.1108/08876049910282655
Redman, T., & Snape, E. (2005). Unpacking commitment: Multiple loyalties and employee behaviour. In Journal of Management Studies. https://doi.org/10.1111/j.1467-6486.2005.00498.x
Survey questionnaire. (1986). In The American Journal of Medicine. https://doi.org/10.1016/0002-9343(86)90964-2
Watson, D., A. Clark, L., & Tellegen, A. (1988). Watson D, Clark LA, Tellegen A. Development and Validation of Brief Measures of Positive and Negative Affect - the Panas Scales. J Pers Soc Psychol 54: 1063-1070. In Journal of personality and social psychology. https://doi.org/10.1037//0022-3514.54.6.1063
Wu, R. C., Tran, K., Lo, V., O’Leary, K. J., Morra, D., Quan, S. D., & Perrier, L. (2012). Effects of clinical communication interventions in hospitals: A systematic review of information and communication technology adoptions for improved communication between clinicians. International Journal of Medical Informatics. https://doi.org/10.1016/j.ijmedinf.2012.05.014
Zapata-Phelan, C. P., Colquitt, J. A., Scott, B. A., & Livingston, B. (2009). Procedural justice, interactional justice, and task performance: The mediating role of intrinsic motivation. Organizational Behavior and Human Decision Processes. https://doi.org/10.1016/j.obhdp.2008.08.001
(Bagozzi et al., 1999)(Kim & Yoon, 2012)Abdillah, W., & Jogiyanto, H. (2015). Partial Least Square (PLS) Alternatif Structural Equation Modeling (SEM) dalam Penelitian Bisnis. In book.
Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070399272005
Hogan, J., Hogan, R., & Busch, C. M. (1984). How to measure service orientation. Journal of Applied Psychology. https://doi.org/10.1037/0021-9010.69.1.167
Holbrook, M. B., & Gardner, M. P. (2000). Illustrating a dynamic model of the mood-updating process in consumer behavior. Psychology and Marketing. https://doi.org/10.1002/(SICI)1520-6793(200003)17:3<165::AID-MAR1>3.0.CO;2-5
Johnson, S. K. (2009). Do you feel what I feel? Mood contagion and leadership outcomes. Leadership Quarterly. https://doi.org/10.1016/j.leaqua.2009.06.012
Kelley, S. W., & Hoffman, K. D. (1997). An investigation of positive affect, prosocial behaviors and service quality. Journal of Retailing. https://doi.org/10.1016/S0022-4359(97)90025-7
Kim, E., & Yoon, D. J. (2012). Why does service with a smile make employees happy? A social interaction model. Journal of Applied Psychology. https://doi.org/10.1037/a0029327
Lee, H., Lee, Y., & Yoo, D. (2000). The determinants of perceived service quality and its relationship with satisfaction. In Journal of Services Marketing. https://doi.org/10.1108/08876040010327220
Mattila, A. S. (1999). The role of culture and purchase motivation in service encounter evaluations. Journal of Services Marketing. https://doi.org/10.1108/08876049910282655
Redman, T., & Snape, E. (2005). Unpacking commitment: Multiple loyalties and employee behaviour. In Journal of Management Studies. https://doi.org/10.1111/j.1467-6486.2005.00498.x
Survey questionnaire. (1986). In The American Journal of Medicine. https://doi.org/10.1016/0002-9343(86)90964-2
Watson, D., A. Clark, L., & Tellegen, A. (1988). Watson D, Clark LA, Tellegen A. Development and Validation of Brief Measures of Positive and Negative Affect - the Panas Scales. J Pers Soc Psychol 54: 1063-1070. In Journal of personality and social psychology. https://doi.org/10.1037//0022-3514.54.6.1063
Wu, R. C., Tran, K., Lo, V., O’Leary, K. J., Morra, D., Quan, S. D., & Perrier, L. (2012). Effects of clinical communication interventions in hospitals: A systematic review of information and communication technology adoptions for improved communication between clinicians. International Journal of Medical Informatics. https://doi.org/10.1016/j.ijmedinf.2012.05.014
Zapata-Phelan, C. P., Colquitt, J. A., Scott, B. A., & Livingston, B. (2009). Procedural justice, interactional justice, and task performance: The mediating role of intrinsic motivation. Organizational Behavior and Human Decision Processes. https://doi.org/10.1016/j.obhdp.2008.08.001
DOI: https://doi.org/10.30872/jmmn.v12i2.7713
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