Email this article 
Pengaruh total quality management, dan budaya organisasi terhadap kinerja perusahaan
Abstract
Tujuan dari Penelitian ini adalah Mengetahui pengaruh total quality management, budaya organisasi terhadap kinerja perusahaan. Penelitian kuantitatif menekankan pada penilaian numerik atas fenomena yang dipelajari. Peneliti menggunakan 2 (dua) pendekatan penelitian, yakni pendekatan penelitian deskriptif dan pendekatan penelitian eksploratif. Data yang digunakan dalam penelitian ini adalah data Primer. Data diperoleh langsung dari Informan yang dipilih secara Purposive, sementara Responden yang terpilih secara acak (Random Sampling) pemilihan responden didasarkan pada asumsi bahwa populasi relatif homogen. Hasil penelitian menunjukkan bahwa adanya hubungan positif dan signifikan antara Budaya organisasi terhadap total quality management, dan kinerja perusahaan. Begitu pula variabel total quality management berpengaruh positif dan signifikan terhadap kinerja perusahaan. Sementara itu, budaya organisasi tidak memiliki pengaruh positif dan signifikan terhadap kinerja perusahaan.
Keywords
Full Text:
PDF (Bahasa Indonesia)References
Akgün, A. E., Ince, H., Imamoglu, S. Z., Keskin, H., & Kocoglu, I. (2014). The mediator role of learning capability and business innovativeness between total quality management and financial performance. International Journal of Production Research, 52(3), 888–901. https://doi.org/10.1080/00207543.2013.843796
Antony, J., Leung, K., Knowles, G., & Gosh, S. (2002). Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality and Reliability Management, 19(5), 551–566. https://doi.org/10.1108/02656710210427520
Arasli, H. (2012). Towards business excellence in the hospitality industry: A case for 3-, 4-, and 5-star hotels in Iran. Total Quality Management and Business Excellence, 23(5–6), 573–590. https://doi.org/10.1080/14783363.2012.669539
Arsić, M., Nikolić, D., Živković, Z. ivan, Urošević, S., & Mihajlović, I. (2012). The effect of TQM on employee loyalty in transition economy, Serbia. Total Quality Management and Business Excellence, 23(5–6), 719–729. https://doi.org/10.1080/14783363.2012.669930
Atkinson, H., & Brown, J. B. (2005). Rethinking performance measures : Assessing progress in UK hotels Rethinking performance measures. International Journal of Contemporary Hospitality Management, 128–135.
Barney, J. (2015). Firm resources and sustained competitive advantage. International Business Strategy: Theory and Practice, 17, 283–301.
Belias, D., Koustelios, A., Vairaktarakis, G., & Sdrolias, L. (2015). Organizational Culture and Job Satisfaction of Greek Banking Institutions. Procedia - Social and Behavioral Sciences, 175, 314–323. https://doi.org/10.1016/j.sbspro.2015.01.1206
Bharadwaj, S. G., Fahy, J., & Varadarajan, P. R. (2015). Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions. 57(4), 441–443. https://doi.org/10.1007/978-3-319-13248-8_90
Braithwaite, J., Herkes, J., Ludlow, K., Testa, L., & Lamprell, G. (2017). Association between organisational and workplace cultures, and patient outcomes: Systematic review. BMJ Open, 7(11), 1–12. https://doi.org/10.1136/bmjopen-2017-017708
Cadden, T., Marshall, D., & Cao, G. (2013). Opposites attract: Organisational culture and supply chain performance. Supply Chain Management, 18(1), 86–103. https://doi.org/10.1108/13598541311293203
Claver-Cortés, E., Pereira-Moliner, J., TarÃ, J. J., & Molina-AzorÃn, J. F. (2008). TQM, managerial factors and performance in the Spanish hotel industry. Industrial Management and Data Systems, 108(2), 228–244. https://doi.org/10.1108/02635570810847590
Dahlgaard-Park, S. M., Chen, C.-K., Jang, J.-Y., Dahlgaard, & J.J. (2013). Diagnosing and prognosticating the quality movement – a review on the 25 ye. Total Quality Management and Business Excellence, 24(1), 1–18.
Davis, P. S., Dibrell, C. C., & Janz, B. D. (2002). The impact of time on the strategy-performance relationship. Implications for managers. Industrial Marketing Management, 31(4), 339–347. https://doi.org/10.1016/S0019-8501(01)00168-7
Dubey, R., Gunasekaran, A., & Samar Ali, S. (2015). Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain. In International Journal of Production Economics (Vol. 160). Elsevier. https://doi.org/10.1016/j.ijpe.2014.10.001
George, B. P., & Hegde, P. G. (2004). Employee attitude towards customers and customer care challenges in banks. International Journal of Bank Marketing, 22(6), 390–406. https://doi.org/10.1108/02652320410559321
Gimenez-Espin, J. A., Jiménez-Jiménez, D., & MartÃnez-Costa, M. (2013). Organizational culture for total quality management. Total Quality Management and Business Excellence, 24(5–6), 678–692. https://doi.org/10.1080/14783363.2012.707409
Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). The mediating effect of individual readiness for change in the relationship between organisational culture and TQM implementation. Total Quality Management and Business Excellence, 24(5–6), 693–706. https://doi.org/10.1080/14783363.2013.791112
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
He, P., Murrmann, S. K., & Perdue, R. R. (2010). An investigation of the relationships among employee empowerment, employee perceived service quality, and employee job satisfaction in a U.S. hospitality organization. Journal of Foodservice Business Research, 13(1), 36–50. https://doi.org/10.1080/15378021003595947
he, Y., li, W., & Keung Lai, K. (2011). Service climate, employee commitment and customer satisfaction: Evidence from the hospitality industry in China. International Journal of Contemporary Hospitality Management, 23(5), 592–607. https://doi.org/10.1108/09596111111143359
Henry, J.-F. (2004). Performance Measurement and organizational effectiveness bridging the gap. Managerial Finance, 30, 93–123.
Hung, R. Y. Y., Lien, B. Y. H., Yang, B., Wu, C. M., & Kuo, Y. M. (2011). Impact of TQM and organizational learning on innovation performance in the high-tech industry. International Business Review, 20(2), 213–225. https://doi.org/10.1016/j.ibusrev.2010.07.001
Jaca, C., & Psomas, E. (2015). Total quality management practices and performance outcomes in Spanish service companies. Total Quality Management and Business Excellence, 26(9–10), 958–970. https://doi.org/10.1080/14783363.2015.1068588
Johannessen, J. A., Olaisen, J., & Olsen, B. (1999). Strategic use of information technology for increased innovation and performance. Information Management and Computer Security, 7(1), 5–22. https://doi.org/10.1108/09685229910255133
Kaluarachchi, K. A. S. P. (2010). Organizational culture and total quality management practices: A Sri Lankan case. TQM Journal, 22(1), 41–55. https://doi.org/10.1108/17542731011009612
Karatepe, O. M. (2006). Customer complaints and organizational responses: The effects of complainants’ perceptions of justice on satisfaction and loyalty. International Journal of Hospitality Management, 25(1), 69–90. https://doi.org/10.1016/j.ijhm.2004.12.008
Kim Jean Lee, S., & Yu, K. (2004). Corporate culture and organizational performance. Journal of Managerial Psychology, 19(4), 340–359. https://doi.org/10.1108/02683940410537927
Lund, D. B. (2003). 0885862031047313--OC--print--ok.pdf. Journal of Business & Industrial Marketing, 18(3), 219–236.
Mathew, J. (2007). The relationship of organisational culture with productivity and quality: A study of Indian software organisations. Employee Relations, 29(6), 677–695. https://doi.org/10.1108/01425450710826140
Montes, F. J. L., Jover, A. V., & Fernández, L. M. M. (2003). Factors affecting the relationship between total quality management and organizational performance. International Journal of Quality and Reliability Management, 20(2), 189–209. https://doi.org/10.1108/02656710310456617
Muhammad Arifin, H. (2015). The influence of competence, motivation, and organisational culture to high school teacher job satisfaction and performance. International Education Studies, 8(1), 38–45. https://doi.org/10.5539/ies.v8n1p38
Nadarajah, D., & Kadir, S. L. S. A. (2014). A review of the importance of business process management in achieving sustainable competitive advantage. TQM Journal, 26(5), 522–531. https://doi.org/10.1108/TQM-01-2013-0008
Oakland, J. S., & Tanner, S. J. (2008). The relationship between business excellence and performance - An empirical study using Kanji’s leadership excellence model. Total Quality Management and Business Excellence, 19(7–8), 733–749. https://doi.org/10.1080/14783360802159402
Pizam, A., Ellis, T., & Pizam, A. (2006). Customer satisfaction and its measurement in hospitality enterprises Customer satisfaction and its measurement in hospitality enterprises. International Journal of Contemporary Hospitality Management, 11(7), 326–339.
Prajogo, D. I., & McDermott, C. M. (2005). The relationship between total quality management practices and organizational culture. International Journal of Operations and Production Management, 25(11), 1101–1122. https://doi.org/10.1108/01443570510626916
Quinn, R. E., & Rohrbaught, J. (1983). Quinn1983.Pdf. In Management science (Vol. 29, Issue 4, pp. 362–377).
Rad, A. M. M. (2006). The impact of organizational culture on the successful implementation of total quality management. TQM Magazine, 18(6), 606–625. https://doi.org/10.1108/09544780610707101
Roldán, J. L., Leal-RodrÃguez, A. L., & Leal, A. G. (2012). The influence of organisational culture on the total quality management programme performance. Investigaciones Europeas de Direccion y Economia de La Empresa, 18(3), 183–189. https://doi.org/10.1016/j.iedee.2012.05.005
Samat, N., Ramayah, T., & Mat Saad, N. (2006). TQM practices, service quality, and market orientation: Some empirical evidence from a developing country. Management Research News, 29(11), 713–728. https://doi.org/10.1108/01409170610716025
Schein, E. H. (1983). The role o f the founder in creating organizational culture. Organizational Dynamics, 12(1), 13–28. https://doi.org/10.1016/0090-2616(83)90023-2
Sureshchandar, G. S. (2003). A holistic model for total quality service. International Journal of Service Industry Management, 14(2), 159.
Tajeddini, K., & Trueman, M. (2012). Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry. International Journal of Hospitality Management, 31(4), 1119–1129. https://doi.org/10.1016/j.ijhm.2012.01.009
Talib, F., Rahman, Z., & Qureshi, M. (2011). Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach. Benchmarking, 18(4), 563–587. https://doi.org/10.1108/14635771111147641
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. In International Journal of Quality and Reliability Management (Vol. 30, Issue 3). https://doi.org/10.1108/02656711311299845
Talib, H. H. A., Ali, K. A. M., & Idris, F. (2014). Critical success factors of quality management practices among SMEs in the food processing industry in Malaysia. Journal of Small Business and Enterprise Development, 21(1), 152–176. https://doi.org/10.1108/JSBED-10-2013-0162
Tierney, G., & William, J. E. (2011). Culture organizational in higher education. The Journal of Higher Education, 59(1), 2–21. http://www.jstor.org/stable/1981868 .
Trefry, M. (2006). A Double-Edged Sword: Organizational Culture in Multicultural Organizations. International Journal of Management, 23(3), 563–575. http://search.proquest.com/docview/233229740?accountid=14723%5Cnhttp://cf5pm8sz2l.search.serialssolutions.com/?&genre=article&sid=ProQ:&atitle=A+Double-Edged+Sword:+Organizational+Culture+in+Multicultural+Organizations&title=International+Journal+of+Manag
Valmohammadi, C. (2012). Investigating innovation management practices in Iranian organizations. Innovation: Management, Policy and Practice, 14(2), 247–255. https://doi.org/10.5172/impp.2012.14.2.247
Wang, C. H., Chen, K. Y., & Chen, S. C. (2012). Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors. International Journal of Hospitality Management, 31(1), 119–129. https://doi.org/10.1016/j.ijhm.2011.03.013
Yang, C. C., Cheng, L. Y., & Lin, C. J. (2015). A typology of customer variability and employee variability in service industries. Total Quality Management and Business Excellence, 26(7–8), 825–839. https://doi.org/10.1080/14783363.2014.895522
Yee, R. W. Y., Yeung, A. C. L., & Cheng, T. C. E. (2008). The impact of employee satisfaction on quality and profitability in high-contact service industries. Journal of Operations Management, 26(5), 651–668. https://doi.org/10.1016/j.jom.2008.01.001
Zu, X., Robbins, T. L., & Fredendall, L. D. (2010). Mapping the critical links between organizational culture and TQM/Six Sigma practices. International Journal of Production Economics, 123(1), 86–106. https://doi.org/10.1016/j.ijpe.2009.07.009
DOI: https://doi.org/10.30872/jinv.v18i1.10826
Refbacks
- There are currently no refbacks.
Copyright (c) 2022 Nurmiati Nurmiati, Wahyudi Wahyudi, Bahrul Ulum Rusydi, Miftha Farild, Fauzia Bakhtiar
Editorial Address
INOVASI: Jurnal ekonomi, keuangan dan manajemen
Faculty of Economics and Business, Mulawarman University
Jl. Tanah Grogot No.1 Samarinda Kalimantan Timur 75119
Email: jakt.feb.unmul@gmail.com
StatCounter: INOVASI: Jurnal ekonomi, keuangan dan manajemen