Failure mode and effect analysis (FMEA) for mitigation of operational risk

Dewi Cahyani Pangestuti, Heni Nastiti, Renny Husniaty


One of the failures in starting a business is failure in poor operational management. Operational risk is caused by internal process failures, human errors, system failures or external problems that affect operational activities. This study aims to measure the operational risk of PT. Unilever Tbk. before and during the Covid 19 pandemic. The method used is qualitative, with data collection techniques used, namely observation and documentation techniques. The results of this study show that there are differences in the level of RPN on internal and external failures. If before the pandemic, operational risk – external was the lowest risk crisis, during the Covid 19 pandemic, operational risk – internal was the lowest risk crisis. Lack of working capital and increased spending caused by the pandemic. Investors are less interested in consumer stocks and the provision of a new normal kit increases the company's expenses without being accompanied by income. Operational-external risk also increases due to the risk of late arrival of raw materials and disruption to the supply chain network, especially at suppliers.


Operational risk; risk identification; risk analysis; FMEA

Full Text:



Bouti, A., & Kadi, D. A. (1994). A state-of-the-art review of FMEA/FMECA. International Journal of Reliability, Quality and ….

ERM. (2004). COSO. In Enterprise Risk Management – Integrated Framework.

Lestari, D. G. (2019). Analisis Risiko Operasional Dengan Metode FMEA dan RCA (Studi Observasional di Area Container Yard PT Terminal Teluk Lamong). Universitas Brawijaya.

Li, Y., Kang, R., Ma, L., & Li, L. (2011). Application and improvement study on FMEA in the process of military equipment maintenance. The Proceedings of 2011 9th ….

Liu, L., Shuai, M., Wang, Z., & Li, P. (2012). Use-related risk analysis for medical devices based on improved FMEA. Work.

M.Hanafi, M. (2014). Risiko, Proses Manajemen Risiko, dan Enterprise Risk Management. Management Research Review, 1–40.

Onodera, K. (1997). Effective techniques of FMEA at each life-cycle stage. Annual Reliability and Maintainability Symposium.

Ozkok, M. (2014). Risk assessment in ship hull structure production using FMEA. In Journal of Marine Science and Technology.

Pangestuti, D. C. (2018). Pengaruh EPS, DER dan ROA Terhadap Tobin’s Q pada Perusahaan Pertambangan dan Energi yang Go Publik di Bursa Efek Indonesia. Jurnal Mitra Manajemen.

Pangestuti, D. C., Fadila, A., & Nugraheni, S. (2020). Analisis Regresi Logistik: Faktor—Faktor Yang Mempengaruhi Keputusan Hedging Menggunakan Instrumen Derivatif. Jurnal ASET (Akuntansi Riset), 12(2), 227–240.

Robertson, A., & Shaw, S. (2003). Failure Modes & Effects Analysis (FMEA). In Infomine, Vancouver. enviromine Issues cls_FMEA.pdf

Rosih, A. R., Choiri, M., & Yuniarti, R. (2015). Analisis risiko operasional pada departemen logistik dengan menggunakan metode FMEA. Jurnal Rekayasa ….

Segismundo, A., & Miguel, P. A. C. (2008). Failure mode and effects analysis (FMEA) in the context of risk management in new product development: A case study in an automotive company. International Journal of Quality & ….

Sirait, N. M., & Susanty, A. (2016). Analisis Risiko Operasional Berdasarkan Pendekatan Enterprise Risk Management (ERM) pada Perusahaan Pembuatan Kardus di CV Mitra Dunia Palletindo. Industrial Engineering Online Journal.

Stamatis, D. H. (2019). Risk Management Using Failure Mode and Effect Analysis (FMEA).

Sugiyono. (2015). Metode Penelitian Pendidikan (Pendekatan Kuantitatif, Kualitatif, dan R&D). Bandung : Alfabeta.

Wang, W., Liu, X., Chen, X., & Qin, Y. (2019). Risk assessment based on hybrid FMEA framework by considering decision maker’s psychological behavior character. Computers & Industrial Engineering.



  • There are currently no refbacks.

Copyright (c) 2021 Dewi Cahyani Pangestuti, Heni Nastiti, Renny Husniaty

Crossref logo 

Editorial Address

INOVASI: Jurnal ekonomi, keuangan dan manajemen
Faculty of Economics and Business, Mulawarman University
Jl. Tanah Grogot No.1 Samarinda Kalimantan Timur 75119

StatCounter: INOVASI: Jurnal ekonomi, keuangan dan manajemen